Privacy Policy
Dam It Defense Flood Prevention Systems (“Dam It Defense,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website (damitdefense.com), our quote and scheduling processes, and our communications with you, including text messaging.
1. Information we collect
We collect information you provide directly to us, including:
- Contact information — your name, phone number, email address, and mailing or property address, provided when you request a quote, schedule an assessment, or communicate with us.
- Project information — details about your property and flood protection needs collected during assessments, quoting, ordering, and installation.
- Communications — records of your correspondence with us, including emails, phone calls, and text messages.
- Payment information — billing details necessary to process payments for our services. Payment card data is processed by our payment providers and is not stored on our systems.
We also collect limited technical information automatically when you visit our website, such as browser type, device information, pages viewed, and general location, through cookies and similar technologies.
2. How we use your information
We use the information we collect to:
- Provide quotes, schedule assessments and installations, and deliver our products and services;
- Communicate with you about your appointments, orders, account, and service requests, including by phone, email, and text message;
- Send you service notifications, such as technician arrival alerts, appointment confirmations, secure account links, and follow-ups on pending quotes;
- Process payments and maintain business records;
- Improve our website, products, and services; and
- Comply with legal obligations.
3. Text messaging (SMS) terms and consent
By providing your mobile phone number and opting in during the quote, ordering, or installation process, you consent to receive transactional and service-related text messages from Dam It Defense. These messages may include technician arrival notifications, appointment confirmations, secure account links, and follow-ups regarding quotes you have requested.
Message frequency varies based on your service activity. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.
You can opt out at any time by replying STOP to any message. After opting out, you will receive one final message confirming your opt-out. For assistance, reply HELP or contact us at 727-344-9962 or info@damitdefense.com.
4. Sharing of information — mobile and SMS data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.
5. Sharing of other information
We do not sell your personal information. We may share personal information only in the following limited circumstances:
- Service providers — with vendors who perform services on our behalf, such as payment processing, scheduling software, and communications platforms, and only as necessary for them to perform those services;
- Legal requirements — when required by law, regulation, subpoena, or court order, or to protect our rights, safety, or property; and
- Business transfers — in connection with a merger, acquisition, or sale of business assets, in which case we will require the recipient to honor this Privacy Policy.
6. Cookies and website analytics
Our website may use cookies and similar technologies to operate the site and understand how visitors use it. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data retention
We retain personal information for as long as necessary to provide our services, comply with legal and warranty obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or de-identify it.
9. Your choices and rights
You may request access to, correction of, or deletion of your personal information by contacting us using the information below. You may opt out of text messages at any time by replying STOP, and you may unsubscribe from marketing emails using the link in any such email. We will honor applicable rights available to you under Florida and federal law.
10. Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us personal information, please contact us and we will delete it.
11. Third-party links
Our website may contain links to third-party websites, such as financing partners, booking platforms, and review services. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting to this page with an updated “Last updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.
13. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Dam It Defense Flood Prevention Systems
695 28th Street South, Saint Petersburg, FL 33712
Phone: 727-344-9962
Email: info@damitdefense.com
This policy is provided for general informational purposes. Dam It Defense recommends consulting with a licensed attorney to ensure this policy meets all applicable legal requirements for your specific business needs.